Customer Request Routing

Customer requests often land unstructured in a shared inbox—who is responsible is decided by gut feeling, and some requests sit unanswered for days. This demonstration shows how incoming customer emails are automatically classified using AI and assigned directly to the right person. Power Automate reads the content, identifies the request category, assigns an owner, and confirms receipt to the customer. Every request is tracked with status and ownership. The result: faster response times, clear accountability, and no customer falls through the cracks.